Janome WarrantyUpdated 8 days ago
What Support Do I Get When Purchasing a Janome?
Janome is the world’s number one brand for sewing machines and overlockers. Whether you're buying a simple mechanical model or a fully computerised one, Janome offers plenty of support to help you get the most out of your machine.
Through Janome’s support page, you can access:
- Technical support
- A community forum
- FAQs and troubleshooting help
There are also excellent learning resources, including:
- Webinars and virtual events
- Janome’s YouTube channel
- Inspire - free sewing patterns and embroidery designs
At The Sewing Studio, we’re also here to support you after your purchase. If you run into any issues or have questions, our team is just a phone call or email away. We’ve also created our own troubleshooting guides to help you solve common problems quickly and confidently.
Warranty Information
Janome includes a standard warranty with every new machine, covering faults and defects from manufacturing, as long as the machine is used and maintained according to the manual.
⚠️ Important: Please keep the original packaging in case the machine needs to be returned for repair.
Key Warranty Details:
- Standard warranty: 2 years (parts & labour)
- HD9 model: 12-month warranty
- Domestic use only - commercial/teaching use: 1 year
- Educational discount machines: No warranty
🛠 The Sewing Studio is an authorised Janome service centre. We carry out warranty repairs in-house, so if anything goes wrong, our expert technicians can take care of it for you.
Can the Warranty Be Extended?
Yes! You can extend the standard 2-year warranty to a maximum of 5 years by purchasing an extended warranty from Janome within 30 days of purchase.
- The first 2 years are covered by us (The Sewing Studio)
- Any extended years are handled directly by Janome
Details of the extended warranty can be found in the box with your new machine or on Janome’s website.
What’s Not Covered?
The warranty does not cover:
- Accidental damage or general wear and tear
- Timing issues
- Consumables and minor parts such as:
- Needle threaders, needles, bobbins, bobbin cases, needle plates
- Light bulbs, blades, belts, presser feet, embroidery frames, and tools
How Do I Register My Machine?
Each machine comes with a Warranty Registration Card — simply fill it in and send it off.
You can also register your machine online on Janome's website
Need Warranty Work?
If you think your machine might be faulty, we recommend starting with our troubleshooting guides, which cover common issues and quick fixes that might save you time and get you back up and sewing right away.
If, after this, you think your machine requires repair, we’ll be happy to guide you through the next steps. To help things run smoothly, please take a moment to review our Faulty Goods Policy before contacting us.
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