<h2 id="isPasted">We are pleased to offer extended Christmas returns</h2>Purchases made online, in-store or over the phone from 1st November 2024 to 24th December 2024, can be returned until 25th January 2025. Items must be new and unused and include proof of purchase.This does not include items that are cut to length, machines that are purchased through finance, if the repayments have started, or Software that is included with a machine, or purchased separately if opened. Any promotional items or free gifts must also be returned.For purchases made on or after December 25th 2024, our standard returns policy will be in effect.Online purchasesWe offer 30 days from the day of delivery to return any new&#xA0;and unused items. This does not include items that are cut to length. Any promotional items or free gifts must also be returned.This does not affect your right to cancel, details of which can be found<a href="https://the-sewing-studio-store-wsqoxyokpoj.gorgias.help/en-US/cancel-an-order-184271" rel="noopener noreferrer" target="_blank">&#xA0;</a><a href="https://the-sewing-studio-store-wsqoxyokpoj.gorgias.help/en-US/cancel-an-order-184271" rel="noopener noreferrer" target="_blank">here</a>In Store PurchasesYou have 30 days from the date of purchase, to return any new and unused items, along with proof of purchase. This does not include items that are cut to length. Any promotional items or free gifts must also be returned.For machines purchased through&#xA0;<a href="https://www.thesewingstudio.co.uk/pages/sewing-machine-part-exchange" rel="noopener noreferrer" target="_blank">part exchange,</a>&#xA0;you have 14 calendar days from the date of purchase to return a new and unused machine along with proof of purchase for a refund of the amount paid and your old machine back. &#xA0;Faulty ItemsFor any faulty items, we can offer you an exchange or refund within 30 days of receipt, so long as the fault is not due to accidental damage, misuse or general wear and tear and in all intact packaging.If more than 30 days have passed since receipt, please <a href="https://the-sewing-studio-store-wsqoxyokpoj.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">contact us</a><span style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(65, 65, 65); font-family: Tahoma, Geneva, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#xA0;to f<span style="color: rgb(65, 65, 65); font-family: Tahoma, Geneva, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">ind out what we can offer<span style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">.<span style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">If you think your machine is faulty,&#xA0;<span style="color: rgb(0, 128, 128); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"><a href="https://help.thesewingstudio.co.uk/en-US/contact" rel="noopener noreferrer" target="_blank">contact us</a><span style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;in the first instance.Exceptions<ul type="disc"><li style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;">Items that are cut to length for each individual order such as fabric, ribbon and elastic cannot be returned. We class these as &#x2018;made to order&#x2019; and are therefore exempt, unless faulty.</li><li style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;">Machines that are purchased through finance, cannot be returned if the repayments have started.</li><li style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;">Software included with a machine, or purchased separately, cannot be returned once opened.</li></ul>Go to:<a href="https://help.thesewingstudio.co.uk/en-US/returns-faqs-171723" id="isPasted" rel="noopener noreferrer" target="_blank">Returns FAQ&#x2019;s</a><a id="isPasted"></a><a id="isPasted"></a><a href="https://www.thesewingstudio.co.uk/pages/terms-and-conditions" rel="noopener noreferrer" target="_blank">Full Terms &amp; Conditions</a><a href="https://www.thesewingstudio.co.uk/" rel="noopener noreferrer" target="_blank">Our Website</a> <h3 id> </h3>

Our Policy

Find answers to commonly asked questions about returning items

How do I return an item?You need to raise a return request by:<ul id="isPasted" type="disc"><li style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;">Logging into your account on our website</li><li style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;">Choose the order you wish to return and click on Return Request</li><li style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;">Select the items and quantity to return&#xA0;</li><li style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;">Choose a return reason and add a note - the more details we have the better.</li><li style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;">Click on Return request and you will receive a confirmation that your request has been sent, both on-screen and by email</li><li style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;">Once your request is approved, you will get a confirmation email with guidelines on how to return</li></ul>What items are returnable?&#xA0;<ul type="disc"><li style="font-size: 16px; font-family: Tahoma, Geneva, sans-serif;">Within 30 days from the date of purchase/delivery</li><li style="font-size: 16px; font-family: Tahoma, Geneva, sans-serif;">In unused and resalable condition</li><li style="font-size: 16px; font-family: Tahoma, Geneva, sans-serif;">In the original packaging with all seals intact</li></ul>Which items are non-returnable?&#xA0;&#xA0;The following items cannot be returned:<ul type="disc"><li style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;">Purchases over 30 days from the date of purchase/delivery</li><li id="isPasted" style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;">Any items that are cut to length</li><li style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;">Machines purchased through finance where the repayments have already started</li><li style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;">Software included with a machine, or purchased separately once opened.</li></ul>The item I received is damaged!If a product has arrived damaged, reach out to us within 72 hours of the delivery date.Can the items be exchanged?At this time we can only offer exchanges on machine purchases.How do I send back the items?For instructions on how to ship the returned products, refer to the email received after placing your return request.How soon will I get my refund?Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your return request. If approved, the refund will be processed within 14 working days after approval.Go to:<a href="https://help.thesewingstudio.co.uk/en-US/our-policy-171722" rel="noopener noreferrer" target="_blank">Returns Policy</a><a href="https://www.thesewingstudio.co.uk/pages/terms-and-conditions" rel="noopener noreferrer" target="_blank">Full Terms &amp; Conditions</a><a href="https://www.thesewingstudio.co.uk/" rel="noopener noreferrer" target="_blank">Our Website</a>&#xA0;

Returns FAQ's

Cancelling an orderIf your order is yet to be fulfilled, you can request to cancel your order through our <a href="https://help.thesewingstudio.co.uk/en-US" rel="noopener noreferrer" target="_blank">help centre.</a> If you do not see the option to cancel, then your order has already been fulfilled and its too late to cancel.If you have already received your order, you have 14 days from the day of receipt to return your items. All we ask is that the items are in the same condition that you received them and where possible in original packaging.**Exceptions<ul type="disc"><li style="font-size: 16px; font-family: Tahoma, Geneva, sans-serif;">Items that are cut to length for each individual order such as fabric, ribbon and elastic cannot be returned. We class these as &#x2018;made to order&#x2019; and are therefore exempt, unless faulty.</li><li style="font-size: 16px; font-family: Tahoma, Geneva, sans-serif;">Machines that are purchased through finance, cannot be returned if the repayments have started.</li><li style="font-size: 16px; font-family: Tahoma, Geneva, sans-serif;">Software included with a machine, or purchased separately, cannot be retuned once opened.</li></ul>How do I cancel an order?You &#xA0;must let us know in writing that you wish to cancel your order. which you can do by raising&#xA0;a return request, here&apos;s&#xA0;how:<ul type="disc"><li style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Visit our <a href="https://help.thesewingstudio.co.uk/en-US" rel="noopener noreferrer" target="_blank">Help Centre</a>&#xA0;and choose &apos;Return&apos;</li><li style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Log in to view your order history</li><li style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Choose the correct order and click return&#xA0;</li><li style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Select the relevant item(s) and click return request</li><li style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Once your request is approved, you will get a confirmation email with guidelines of how to return.</li></ul>Go to:<a href="https://www.thesewingstudio.co.uk/pages/terms-and-conditions" rel="noopener noreferrer" target="_blank">Full Terms &amp; Conditions</a><a href="https://www.thesewingstudio.co.uk/" rel="noopener noreferrer" target="_blank">Our Website</a>&#xA0;

Cancel an order

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Speak to our lovely Customer Service Team, available Monday - Saturday 9:30am - 5:00pm