Cancel an orderUpdated a month ago
Cancelling an order
If your order is yet to be fulfilled, you can request to cancel your order through our help centre. If you do not see the option to cancel, then your order has already been fulfilled and its too late to cancel.
If you have already received your order, you have 14 days from the day of receipt to return your items. All we ask is that the items are in the same condition that you received them and where possible in original packaging.*
*Exceptions
- Items that are cut to length for each individual order such as fabric, ribbon and elastic cannot be returned. We class these as ‘made to order’ and are therefore exempt, unless faulty.
- Machines that are purchased through finance, cannot be returned if the repayments have started.
- Software included with a machine, or purchased separately, cannot be retuned once opened.
How do I cancel an order?
You must let us know in writing that you wish to cancel your order. which you can do by raising a return request, here's how:
- Log into your account on our website
- Choose the order you wish to return and click on Return Request
- Select the items and quantity to return
- Choose a return reason and add a note - the more details we have the better.
- Click on Return request and you will receive a confirmation that your request has been sent, both on-screen and by email
- Once your request is approved, you will get a confirmation email with guidelines on how to return
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