Bernette - Warranty & SupportUpdated 7 months ago
What support do I get when purchasing a Bernette?
Allow yourself to be inspired and discover how easily you can turn your imagination into unique clothes, accessories, home decorations, etc. You can now do this more easily than ever before, thanks to the many convenient features you get with a Bernette. Learn all about your model, including mastery workbooks to help you with your machine as you work step by step through hands on activities. You can find all this and more here, simply find your model and navigate to the support page.
Warranty Information
For your peace of mind, Bernette offer a warranty with all new machines to protect against any manufacturing faults and defects during the warranty period. However this subject to the machine being used and maintained according to the manual (a copy of which can be downloaded here) You must retain the original packaging for the purposes of transporting your machine.
This warranty is not transferable, it is valid only for the original purchaser from new.
Warranty period
There is a two year warranty with all new Bernette machines.
This only applies to machines in normal domestic use, machines used for teaching or commercial purposes have a one year warranty.
Can the warranty be extended?
The warranty periods detailed above are the maximum amount of years available, they cannot be extended.
Is everything covered by the warranty?
Accidental damage and wear and tear are excluded, as is timing and consumable parts such as needle threaders, needles, bobbins, bobbin cases, needle plates, light bulbs, blades, bolts, presser feet, tools and embroidery frames.
How do I register my machine?
You can register your machine through Bernette's website
How do I request for warranty work to be carried out?
If you think your machine is faulty please contact us us in the first instance, as we may be able to help overcome any issues you are experiencing. Our aim is to help save you time and money in diagnosing and fixing problems so that you are not left out of pocket, or without the use of your new sewing machine for any length of time and without the expense of sending it back to us.
If after that, you still believe your machine to be faulty, you can find more information on what to do next in our Terms & Conditions
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