Delivery InformationUpdated 15 minutes ago
We’re committed to dispatching your order on time, using the service you select at checkout. Once your parcel leaves us, it’s in the hands of our trusted carriers. Most deliveries arrive as expected, but please note that delivery times are not guaranteed. We recommend ordering early to allow for any unexpected delays.
If your order hasn’t arrived, please check the tracking link first. If you still need help, our team will be happy to assist.
Machine Deliveries
- Free delivery on all UK mainland machines over £99
- Same-day despatch (Mon–Thu, order by 3pm) via next working day courier
- Friday orders: Order before 3pm for optional Saturday delivery (extra cost). After 3pm, orders go Monday.
- Saturday: Delivery available at an extra cost.
- Large machines (Brother VR, PR1X, PR680W, PR1055, PR1060W): pallet delivery with weekday slot pre-arranged
Add a mobile number so the courier can update you. If no one is home, they’ll leave instructions to rearrange.
Machines are shipped in branded packaging, let us know if you’d like plain packaging for a gift.
UK Delivery
- Free delivery on orders over £99
- Orders under £99: From £3.19 via Royal Mail Tracked or courier (options shown at checkout)
- DHL Next Day: Available at extra cost. Order by 3pm Mon–Fri. Optional Saturday delivery if ordered by 3pm Friday
- Highlands & Islands: Please allow an extra 1–2 working days
Royal Mail Tracked Aims
- Tracked 24: Aims to deliver in 1-2 working days.
- Tracked 48: Aims to deliver in 2–3 working days.
Redirection: An extra working day may be added if the item is being redirected.
Remote Locations: Very remote or hard-to-reach locations may experience slightly longer delivery times, especially in bad weather.
Bank Holidays: Royal Mail does not deliver or collect mail on UK bank holidays, which will delay delivery by one day.
International Orders
- We ship to Jersey, Guernsey, Northern Ireland, Canada, Australia, France, Germany, Austria, and The Netherlands.
- Sent via Royal Mail Tracked Services
- Costs depend on size, weight and destination (calculated at checkout)
- Machines cannot be shipped outside the UK
Despatch Times
- Royal Mail 48 Tracked: Within 2 working days (Mon–Fri)
- Royal Mail 24 Tracked / Courier Tracked: Orders before 12pm (Mon–Fri) despatched same day; after 12pm, next working day
- Machines: Same-day despatch if ordered before 3pm (Mon–Fri), unless otherwise noted
- During peak periods (e.g. Black Friday, sales), despatch may take longer
Tracking
You’ll receive your tracking number by email and/or text once your order has been despatched. You can also track your parcel via our Help Centre.
Horn Furniture
Horn cabinets and tables are delivered directly by Horn UK. Delivery is normally within 28 working days (subject to stock). Horn will contact you three days in advance to arrange a time.
Please note: Delivery upstairs or through narrow access points is at the driver’s discretion.