DeliveryUpdated a month ago
UK Mainland
ALL UK Mainland Orders over £99 are delivered FREE!
Orders destined for UK Mainland addresses under £99 are dispatched using a tracked service by Royal Mail or courier, from as little as £3.19, our website will offer you all available services in the checkout.
Outside UK
Orders outside the UK are despatched using tracked services with Royal Mail and courier, price is dependent on size, weight and destination, this will be calculated at the checkout. This excludes machines that cannot be sold outside the UK.
Please note, we are currently sending orders to UK, ROI, Jersey, Guernsey, USA, Canada, Australia, France, Germany, Austria & The Netherlands.
Machine Deliveries
All UK Mainland Orders over £99 are delivered free.
Orders received by 3.00 pm Monday to Thursday will be despatched the same day via a next-day service with our courier*
*When ordering on a Friday, a Saturday delivery is available at an extra cost, otherwise your machine will arrive the next working day (Monday).
Please note, that a small number of machines are delivered direct from the manufacturer, so these lead times may vary. On each machine product page, we give an expectation of when you are likely to receive your machine.
All deliveries will need to be signed for, we recommend adding a mobile number and or email address when ordering so that the courier can notify you of delivery day and time. If no one is available to accept the delivery, a card will be left with details to rearrange the delivery of your order.
All our machines are despatched in manufacturer’s branded packaging. If your order is a gift and you require plain packaging, please contact us and we will do our best to accommodate this.
*except for Brother VR, PR1X, PR680W & PR1055, these are large machines and are delivered on a small pallet with Palletforce, a week day delivery day is pre-arranged with you. Saturday delivery is available at an additional cost
Despatching
Unless stated otherwise on our website, machine orders will be despatched the same day with our courier when ordered before 3pm on weekdays.
We are committed to ensuring your order is dispatched on time and sent via the delivery service selected when you placed your order. Once your parcel leaves us, its journey depends on our trusted carriers. While orders are usually delivered as expected, unforeseen delays can occasionally occur.
If your order hasn’t arrived as anticipated, we recommend checking the tracking for any updates. If you need further assistance, please don’t hesitate to reach out to us.
Tracking
Once your order has been despatched, you will receive your tracking reference by text and/or email. You can also track your order by clicking here or visiting our Help Centre
Horn Furniture
All Horn Cabinets and tables are delivered directly to you by Horn UK. Stock availability allowing, all deliveries are carried out within a 28 working day period starting from the day they receive your order. This is not to be understood that the delivery will take place on the 28th day, this period is only meant as a general guide and should be viewed as the length of time that your delivery might be, it may well be that it will be sooner that this depending on when they are next in your area. The delivery team will contact you three days prior to delivery to arrange a convenient time.
Please Note: Due to size and weight of some Horn products, delivery up stairways or through awkward doors etc is not guaranteed and left to the discretion of delivery staff.