Brother WarrantyUpdated 20 days ago
What support do I get when purchasing a Brother?
When choosing a Brother machine, they know that you are looking to perfect your craft, so they are there to help you get the most out of your machine. From the support centre app, where you can access video tutorials on how to use and maintain your specific model of machine, to troubleshooting guides, to get you out of a jam, you can find all the help you need and more here
Warranty Information
For your peace of mind, Brother offers a warranty with all new machines to protect against manufacturing faults and defects during the warranty period. However, this is subject to the machine being used and maintained according to the supplied manual. You must retain the original packaging to transport your machine.
This warranty is not transferable, it is valid only for the original purchaser from new.
The Sewing Studio is an authorised Brother service centre, We carry out warranty repairs for Brother machines in-house. This means if your machine has an issue covered by warranty, you can send it to us and our expert technicians will fix it for you under the warranty terms
Warranty period
There is a three-year warranty with all new Brother machines, except for the Innov-is XE2 and XJ2, which come with a five-year warranty.
This only applies to machines in normal domestic use; machines used for teaching or commercial purposes have a one-year warranty.
Machines purchased at an educational price have no warranty available.
Can the warranty be extended?
The warranty periods detailed above are the maximum number of years available; they cannot be extended.
Is everything covered by the warranty?
Accidental damage and wear and tear are excluded, as is timing and consumable parts such as needle threaders, needles, bobbins, bobbin cases, needle plates, light bulbs, blades, belts, presser feet, tools and embroidery frames.
How do I register my machine?
Brother do not specify a need to register your machine, however, you must retain your receipt/invoice as proof of purchase.
How do I request for warranty work to be carried out?
If you think your machine is faulty, contact us, we can help overcome any issues you are experiencing. We aim to help save you time and money in diagnosing and fixing problems so that you are not left out of pocket, or without use of your new sewing machine for any length of time and without the expense of sending it back to us.
If, after that, you still believe your machine to be faulty, you can find more information on what to do next in our Terms & Conditions
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