Bernina WarrantyUpdated 21 days ago
What support do I get when purchasing a Bernina?
Bernina machines are designed to give you many years of happy and productive sewing. As well as producing quality machines, Bernina are passionate about tuition and want you to get the most out of your machine, for that reason, they offer a free training course held in their London tuition centre. For more information on these courses, including how to book, click here
In addition, Bernina Sewing Machines (excluding models 325 & 335) have built-in on-screen help, sewing tutorials and a creative consultant to help you get the best results every time.
And if that isn't enough, they also have mastery workbooks to help you learn your Bernina machine as you work step by step through hands-on activities from my Bernina mastery workbooks, which can be found here
Warranty Information
For your peace of mind, Bernina offers a warranty with all new machines to protect against any manufacturing faults and defects during the warranty period. However, this is subject to the machine being used and maintained according to the supplied manual. You must retain the original packaging to transport your machine.
The warranty is not transferable, it is valid only for the original purchaser from new.
The Sewing Studio is an authorised Bernina service centre. We carry out warranty repairs for Bernina machines in-house. This means if your machine has an issue covered by warranty, you can send it to us and our expert technicians will fix it for you under the warranty terms
Warranty period
Warranty Type: | Parts | Labour |
|---|---|---|
Sewing Machine | 7 Years* | 7 Years* |
Embroidery Machine | 7 Years* | 7 Years* |
* Exclusive to the UK, Bernina offer a 7 year warranty on newly purchased sewing and embroidery machines, so long as your machine is used and looked after according to the maintenance section of your manual and they are serviced by a Bernina Service Engineer every 3 years or when your machine indicates that a service is required, whichever is sooner.
Warranty Type: | Electrical | Mechanical |
Overlocker/Coverstitch Machine | 2 Years | 5 Years |
The above warranty periods only apply to machines in normal domestic use, machines used for teaching or commercial purposes have a one year warranty.
Can I extend the warranty period?
The warranty periods detailed above are the maximum number of years available; they cannot be extended.
Is everything covered by the warranty?
Accidental damage and wear and tear are excluded, as is timing and consumable parts such as needle threaders, needles, bobbins, bobbin cases, needle plates, light bulbs, blades, belts, presser feet, tools and embroidery frames.
How do I register my machine?
Each machine comes with a Warranty Registration Card, simply fill it out and send it off. There is a section for the retailer's stamp, we do not stamp this beforehand as we do not want to disturb your well-packaged machine, however, you can write our details in the box. They are:
The Sewing Studio Ltd
10 Chapel Street
Redruth
Cornwall
TR15 2DB
Alternatively, you can register your machine on Bernina's website
How do I request warranty work to be carried out?
If you think your machine is faulty, contact us, we can help overcome any issues you are experiencing. We aim to help save you time and money in diagnosing and fixing problems so that you are not left out of pocket, or without use of your new sewing machine for any length of time and without the expense of sending it back to us.
If, after that, you still believe your machine to be faulty, you can find more information on what to do next in our Terms & Conditions
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