Bernette Warranty & SupportUpdated 9 hours ago
What Support Can I Expect When Purchasing a Bernette machine?
A Bernette machine opens up a world of creativity, whether you’re making clothes, accessories, or home décor. Each model comes with a range of helpful features and resources to help you bring your ideas to life. You can access mastery workbooks, step-by-step activities, and other model-specific guides via the Bernette support pages—just locate your machine model and explore the available resources.
Through the Bernette support pages you can access:
- Mastery workbooks
- Step-by-step activities
- Model-specific guides - just locate your machine model and explore the available resources.
At The Sewing Studio, we’re also here to support you after your purchase. If you run into any issues or have questions, our team is just a phone call or email away. We’ve also created our own troubleshooting guides to help you solve common problems quickly and confidently.
Warranty Information
All new Bernette machines come with a manufacturer’s warranty that protects against manufacturing faults and defects during the warranty period. The warranty applies when the machine is used and maintained in accordance with the user manual (a downloadable copy is available from Bernette). Please keep your original packaging for safe transportation of the machine.
Please note, the warranty is non-transferable and valid only for the original purchaser.
⚠️ Important: Please keep the original packaging in case the machine needs to be returned for repair.
Key Warranty Details:
- Standard Bernette Warranty: 2 years
- Domestic use only - commercial/teaching use: 1 year
- Educational discount machines: No warranty
🛠 The Sewing Studio is an authorised Janome service centre. We carry out warranty repairs in-house, so if anything goes wrong, our expert technicians can take care of it for you.
Can the Warranty Be Extended?
The warranty periods listed above are the maximum and cannot be extended.
What’s Not Covered?
The warranty does not cover:
- Accidental damage or wear and tear
- Timing issues
- Consumables and minor parts such as:
- Needle threaders, needles, bobbins, bobbin cases, needle plates
- Light bulbs, blades, belts, presser feet, embroidery frames, and tools
How Do I Register My Machine?
Machines can be registered through the Bernette website.
Need Warranty Work?
If you think your machine might be faulty, we recommend starting with our troubleshooting guides, which cover common issues and quick fixes that might save you time and get you back up and sewing right away.
If, after this, you think your machine requires repair, we’ll be happy to guide you through the next steps. To help things run smoothly, please take a moment to review our Faulty Goods Policy before contacting us.
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