Elna - Warranty & SupportUpdated 8 months ago
What support do I get when purchasing an Elna?
These days Elna machines are made by Janome and that's not a bad thing as Janome is the world's number one choice for Sewing Machines and Overlockers. Whilst Elna machine may look different, there are models between the two brands that are identical in terms of functionality which means you have access to Janome tools to help you get the most out of your machine. You can access their support page where you will find technical support, a community forum and frequently asked questions.
There are also lots of tools available to help you learn, including webinars, you tube channel, virtual events and Inspire - free patterns to make on your Janome machine and inspiring embroidery designs. You can access all this and more here
Contact us if you would like advice regarding which Janome machine is equivalent to your new Elna machine.
Warranty Information
For your peace of mind, Elna offer a warranty with all new machines to protect against any manufacturing faults and defects during the warranty period. However this subject to the machine being used and maintained according to the supplied manual. You must retain the original packaging for the purposes of transporting your machine.
This warranty is not transferable, it is valid only for the original purchaser from new.
Warranty period
There is a two year warranty with all new Elna machines, covering both parts and labour.
This only applies to machines in normal domestic use, machines used for teaching or commercial purposes have a one year warranty.
Can the warranty be extended?
You are able to extend the two year standard warranty to a maximum of 5 years, by purchasing one of Elna's extended warranties within 30 days from the date of purchase. The first two years will still be with us here at The Sewing Studio, any extended years will be direct with Elna/Janome.
Details of the extended warranty can be found in the box when purchasing a new machine or on Elna's website here.
Is everything covered by the warranty?
Accidental damage and wear and tear are excluded, as is timing and consumable parts such as needle threaders, needles, bobbins, bobbin cases, needle plates, light bulbs, blades, bolts, presser feet, tools and embroidery frames.
How do I register my machine?
Included with each machine is a Warranty Registration Card, simply fill that in and send it off.
How do I request for warranty work to be carried out?
If you think your machine is faulty please contact us us in the first instance, as we may be able to help overcome any issues you are experiencing. Our aim is to help save you time and money in diagnosing and fixing problems so that you are not left out of pocket, or without the use of your new sewing machine for any length of time and without the expense of sending it back to us.
If after that, you still believe your machine to be faulty, you can find more information on what to do next in our Terms & Conditions
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